Frequently Asked Questions
Aarav Design is a leading provider of high-quality home decor products, including furniture, lighting, textiles, and accessories. We aim to help you create beautiful, personalized living spaces.
Our main office is located in Gala no 6&7,Shed no 3,Archie D'Souza Ind estate, Ambe Mata Mandir Road, Bhayander(w) 401101. Dist Thane. We also have multiple store locations across the country. Check our Store Locator for a store near you.
Currently, we do not offer customization for individual orders. However, we continuously strive to provide a diverse range of products to suit various preferences and styles.
Aarav Design prioritizes the use of natural and sustainable materials. Our wooden products are crafted from responsibly sourced wood, and we are committed to eco-friendly and ethical practices throughout our production process.
Yes, we offer electronic gift cards that can be purchased on our website. They are available in variouys denominations and can be sent directly to the recipient via email.
If an item is out of stock, you can sign up for a restock notification on the product page. We will notify you as soon as the item becomes available again.
Yes, We offer customization and personalization on select items. Please check the product description for customization options or contact customer service for more information.
Ordering & Shipping
You can place an order directly through our website by adding items to your cart and proceeding to checkout. You can also place an order over the phone by contacting our customer service team.
We accept all major credit cards, PayPal, and bank transfers. For in-store purchases, we also accept cash.
Yes, we offer international shipping to select countries. Shipping fees and delivery times vary based on the destination. Please check our Shipping Information page for more details.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Returns & Exchanges
We offer a 30-day return policy for most items. Items must be in their original condition and packaging. Some exclusions apply. Please see our Return Policy page for more details.
To return an item, please contact our customer service team to initiate the process. You will receive instructions on how to return the item and any applicable shipping labels.
Yes, exchanges are available for most products. Please contact our customer service team to arrange an exchange.
Product Information
We are committed to sustainability and offer a range of eco-friendly products. Look for the eco-friendly icon on product pages for more information.
Yes, we offer customization on select products. Contact our customer service team or visit the Custom Orders page for more information.
Each product comes with specific care instructions. You can also find general care tips on our Care Instructions page.
Customer Service
You can reach our customer service team via email at [email address], by phone at [phone number], or through our live chat feature on the website.
Our customer service team is available Monday to Friday, 9 AM to 6 PM (local time).
Promotions & Discounts
Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.
Only one discount code can be used per order. Some exclusions may apply.
Account & Privacy
No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping addresses, and enjoy a faster checkout process.
We use secure encryption and other measures to protect your personal information. Please read our Privacy Policy for more details.
Additional Services
Yes, we offer design consultations both in-store and online. Contact us to schedule an appointment with one of our interior design experts.
We use secure encryption and other measures to protect your personal information. Please read our Privacy Policy for more details.